You have 60 days from the day your order arrives to start a return, and returns are free. We pay the return shipping, there are no restocking or handling fees, and we accept returns in any condition. This page spells out the full policy in plain language.
Return window
You have 60 days from the day your order is delivered to start a return. If tracking never shows a delivery, you do not have to wait: you can start your return 10 days after the ship date.
Return eligibility and condition
Everything we sell can be returned. Within the return window we accept returns no matter the condition, even items that have been used or washed. There are no non-returnable items and no exclusions. One practical rule: bundles are returned as a complete set, the same way they arrived.
Order cancellations
Orders cannot be canceled or edited once they are placed. If you entered the wrong shipping address, email info@capyhome.com right away and we will correct it if the order has not shipped yet. If you change your mind, wait for the order to arrive and return it for free. The full 60-day window applies.
How to start a return
- Go to capyhome.com/return and enter your order number and email.
- Pick the items you are sending back and choose a refund, store credit, or an exchange.
- We email you a prepaid QR code. Show it at the carrier drop-off point and they print the label for you.
Return labels and shipping costs
Return shipping is on us. After you start a return we email you a prepaid QR code, so there is nothing to print at home. Show the code at the carrier drop-off point and they print the label for you. There is no return shipping charge, no restocking fee, and no handling fee.
Refunds
We process your refund within 3 business days after the warehouse receives your return, back to your original payment method. Banks typically post the money within 5 to 10 business days after that. If you chose store credit instead, it is issued as soon as the return is processed. Your refund is the amount you paid for the items you return.
Original shipping charges
Shipping is free on every US order, so there is no original shipping charge to refund and nothing is deducted from your refund for outbound shipping.
Exchanges
Want a different size or color? Choose an exchange in the return portal and we ship the replacement once we process your return.
Free gifts
If your order included a free gift and your return brings the order total below the gift threshold, return the gift too, or its value is deducted from your refund.
Damaged, defective, or incorrect items
This works differently from a standard return. If something arrives damaged or defective, or you received the wrong item, email photos to info@capyhome.com and we will make it right with a replacement or a full refund.
Discount code cancellations
If we cancel an order because a discount or first-order code was used in a way it was not intended (see our Terms of Service), we refund what you paid for that order to your original payment method.
Questions
capyhome is operated by BLL Fabrics Inc., 2221 Kincaid Ln, Melissa, TX 75454. Reach us at info@capyhome.com or +1 (656) 203-1946.
Mix and match sets
Mix and match sets are discounted because the pieces are bought together. If you return part of a set, the set discount no longer applies. The pieces you keep are re-priced at their regular price, and your refund is the difference between what you paid for the set and the regular price of what you keep. Returning the whole set refunds everything you paid.
Exchanging a set piece for a different color or size of the same item keeps your set discount. The exact refund amount is shown in the returns portal before you submit.