Frequently asked questions
Answers about our products, ordering, shipping, and returns, all in one place.
Products & materials
Where are your products made?+
Our products are made in Turkey. We use Turkish cotton, including long-staple Aegean cotton, along with Lenzing modal blends, chosen for softness, absorbency, and durability wash after wash.
Are your products tested for safety?+
Yes. Our towels and bathroom textiles are certified to OEKO-TEX Standard 100, which means every component is tested for harmful substances, so they are safe for you and your family.
How do I wash and care for my towels?+
Machine wash warm at 40°C and tumble dry on low heat. Low heat keeps the cotton fibers fluffy. Do not use bleach, and skip dry cleaning. Delicate pieces like our gauze robes have their own gentler instructions, so check the care section on the product page before the first wash.
What does GSM mean, and which towel weight should I pick?+
GSM stands for grams per square meter, a measure of how densely a towel is woven. Our Classic line is 800 GSM, thick and plush. Spa Plush is 700 GSM, a soft everyday weight that also dries quickly. Modal & Cotton is 600 GSM with a smooth, silky feel. Higher GSM means a heavier towel that holds more water.
Ordering & payment
What payment methods do you accept?+
We accept Visa, Mastercard, American Express, and Discover, plus Apple Pay, Google Pay, Cash App Pay, Amazon Pay, and Link. You can also split your purchase into installments with Klarna, Affirm, or Afterpay. Every payment is processed by Stripe, and your card details never touch our servers. Full details are on our Payment Policy page.
When is my card charged, and are there any extra fees?+
Your payment method is charged when you complete checkout. The total on the final checkout page is exactly what you pay: item prices plus any applicable sales tax. Standard US shipping is free, and we never add card surcharges or processing fees.
Can I change or cancel my order after placing it?+
Orders cannot be changed or canceled once they are placed. If you entered the wrong shipping address, email info@capyhome.com right away and we will correct it if the order has not shipped yet. If you change your mind, you can return your order for free once it arrives. You have 60 days, and returns are accepted in any condition. If tracking never shows a delivery, you can start your return 10 days after the ship date.
Do you offer any discounts?+
Yes. New customers get 10% off their first order. Join our email list and we send you a one-time code. One code per new customer, first order only.
Shipping & delivery
How much does shipping cost and how long does it take?+
Shipping is free on every US order. Standard delivery takes 7 to 10 days, and you get a tracking link by email as soon as your order ships.
Where do orders ship from, and do you ship outside the US?+
Orders ship from our fulfillment center in Garland, Texas via USPS, UPS, FedEx, or DHL. We currently ship to addresses in the United States only, and all prices are in US dollars.
How do I track my order?+
As soon as your order ships, you get an email with a tracking link. You can also check your order status any time at capyhome.com/track.
What if my package is late, lost, or arrives damaged?+
Email info@capyhome.com and we will track it down with the carrier and make it right. If something arrives damaged or you received the wrong item, send us a photo and we will replace it or refund you in full.
Returns & exchanges
What is your return policy?+
You have 60 days from the day your order arrives to start a return, and we accept returns in any condition, even used. We email you a prepaid QR code, so there is nothing to print. Show it at the drop-off point and the carrier prints the label for you.
How do I start a return or exchange?+
Go to capyhome.com/return and enter your order number and email. Pick the items you are sending back and choose a refund, store credit, or an exchange. We email you a prepaid QR code. Show it at the carrier drop-off point and they print the label for you.
When will I get my refund?+
Once the warehouse receives your return, we process your refund to your original payment method within 3 business days. Banks typically post the money within 5 to 10 business days after that. Store credit is issued as soon as the return is processed.
Can I exchange for a different size or color?+
Yes. Choose an exchange in the return portal and we ship the replacement once we process your return. Exchanges are free, and the prepaid QR code covers the return shipping.