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Frequently asked questions
How can I contact support?
We are here to help! You can reach us by email at info@capyhome.com. Our team is is ready to assist with any questions.
What is the return policy?
We offer a 60-day return window from your shipment date for all unused items in their original packaging. Simply start your request through our Online Return Portal. Refunds to the original payment method incur an $11.95 handling fee, while exchanges or store credit are available for a reduced $7.95 fee.
Where are capyhome products manufactured?
Our premium textile collections are proudly Made in Turkey. We partner with expert weavers to source the finest Aegean cotton and Lenzing™ Modal, ensuring every piece meets our high standards for softness, durability, and craftsmanship.
What are shipping costs and delivery times?
Shipping is calculated at checkout based on your location within the United States. We work quickly to fulfill orders from our Texas facility. Once shipped, you will receive a tracking email with an estimated delivery date based on your local carrier.
Are your textiles safe for sensitive skin?
Yes. Our products are OEKO-TEX® STANDARD 100 Certified. This means every thread and fiber has been tested for harmful substances, ensuring our towels, robes, and slippers are safe for you and your family.
